Consumer Protection (12 Business Studies)
Practise chapter-wise MCQs for Class 12 Business Studies — Consumer Protection. Every question comes with the correct answer and an explanation.
TL;DR: Practise chapter-wise MCQs for Class 12 Business Studies — Consumer Protection. Every question comes with the correct answer and an explanation.
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Practise chapter-wise MCQs for Class 12 Business Studies — Consumer Protection. Every question comes with the correct answer and an explanation.
Consumer Protection MCQs with Answers & Explanations
Q1. A consumer can file a complaint in the District Consumer Disputes Redressal Forum if the value of goods or services paid as consideration does not exceed:
- ₹1 Crore
- ₹50 Lakhs ✓ (correct)
- ₹10 Lakhs
- ₹5 Crores
Explanation: As per the Consumer Protection Act, 2019, the pecuniary jurisdiction of the District Consumer Disputes Redressal Forum is up to ₹50 Lakhs. Previously it was ₹20 Lakhs.
Q2. Which of the following is a form of unfair trade practice?
- Providing after-sales service
- Selling goods at a competitive price
- Advertising goods as genuine when they are not ✓ (correct)
- Offering discounts on bulk purchases
Explanation: Advertising goods as genuine when they are not is a deceptive practice and falls under the definition of unfair trade practice, as it misleads the consumer.
Q3. What is the role of 'Jago Grahak Jago'?
- A forum for registering consumer complaints
- A platform for businesses to showcase new products
- A government regulatory body for product quality
- A campaign to educate and empower consumers ✓ (correct)
Explanation: 'Jago Grahak Jago' is a well-known consumer awareness campaign launched by the Government of India to inform consumers about their rights and responsibilities.
Q4. What is the minimum age required for a person to be considered a 'consumer' under the Consumer Protection Act, 2019?
- There is no minimum age requirement. ✓ (correct)
- 21 years
- 18 years
- 16 years
Explanation: The Consumer Protection Act, 2019, defines a consumer as a person who buys any goods or hires or avails any services for a consideration. The act does not specify a minimum age, but generally, a person must have the legal capacity to enter into a contract, which is typically 18 years. However, for the purpose of buying goods or services, even a minor can be considered a consumer if the purchase is made by their guardian.
Q5. Which of the following is NOT a characteristic of a consumer dispute?
- It involves an unfair trade practice.
- It always requires a legal background to file. ✓ (correct)
- It involves a deficiency in service.
- It involves a defect in goods.
Explanation: Consumer disputes are designed to be accessible, and a legal background is not a prerequisite for filing a complaint. The process is simplified to empower ordinary consumers.
Q6. The Central Consumer Protection Authority (CCPA) was established under which act?
- Standards of Weights and Measures Act, 1976
- Competition Act, 2002
- Consumer Protection Act, 2019 ✓ (correct)
- Consumer Protection Act, 1986
Explanation: The Central Consumer Protection Authority (CCPA) is a new body established under the Consumer Protection Act, 2019, to regulate matters relating to consumer rights, unfair trade practices, and misleading advertisements.
Q7. Which consumer forum has the power to order the removal of a defect or deficiency in goods or services?
- District Consumer Disputes Redressal Forum
- State Consumer Disputes Redressal Commission
- National Consumer Disputes Redressal Commission
- All of the above ✓ (correct)
Explanation: All three levels of consumer forums (District, State, and National) have the power to order the removal of a defect or deficiency in goods or services, and grant appropriate relief to the consumer.
Q8. If a consumer is not satisfied with the order of the District Forum, where can they appeal?
- Directly to the Supreme Court
- To the Central Consumer Protection Authority
- To the National Commission
- To the State Commission ✓ (correct)
Explanation: An appeal against the order of the District Consumer Disputes Redressal Forum can be filed before the State Consumer Disputes Redressal Commission within 45 days.
Q9. Which of the following is NOT a right of a consumer as per the Consumer Protection Act, 2019?
- Right to be Manipulated ✓ (correct)
- Right to Seek Redressal
- Right to Choose
- Right to Safety
Explanation: The Consumer Protection Act, 2019, clearly outlines the rights of consumers, and 'Right to be Manipulated' is not among them. Instead, consumers have the right to be protected against the marketing of goods and services which are hazardous to life and property.
Q10. The primary objective of the Consumer Protection Act, 2019 is to:
- Increase the profits of businesses
- Protect the interests and rights of consumers ✓ (correct)
- Promote monopolistic practices
- Provide consumers with a wide variety of choices
Explanation: The main aim of the Consumer Protection Act is to safeguard consumers from unfair trade practices, defective goods, and deficient services, thereby protecting their rights and interests.
More 12 Business Studies MCQs
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